To enable public offices to provide citizens with more efficient and higher-quality services, it has become necessary to simplify, standardize, and reorganize processes related to administrative procedures. Within the framework of an EU-funded project, the most advanced methodological, IT, and technical solutions were applied to reduce administrative burdens and shorten processing times. The development of a “customer-friendly service-oriented state” has been ongoing in Hungary for several years. For a country to keep pace with global...